Mission & Vision

IMS Vision Statement

Provide Salt Lake City employees with great information technology service that results in improved service to the residents of the City.

IMS Mission Statement

The mission of IMS is to serve Salt Lake City by providing reliable, secure, cost effective technology and related services.  We proactively develop, research, and recommend the best technology to facilitate positive interaction with our City departments, residents, businesses, and visitors.

We are a united team that provides the following best in class services which include:

Innovation and Transformation Services

  • Highly agile and responsive services focused on priorities established by the Administration and City Council

Network Services

  • Infrastructure design, management, maintenance, and support

End User Device Support

  • Maintenance, management and support of PCs, notebooks, and mobile devices.
  • Access to a full service Help Desk support team between the hours of 7am and 6pm Monday through Friday.  On call support after hours.

Software Engineering Services

  • Software design, development, and maintenance

Software Support Services

  • Third party software installation, support, and maintenance
  • Document Management
  • Geographic Information Systems
  • Business Analysis
  • IT project Management

Web Services

  • Web site design, development, and maintenance
  • Content Management Systems deployment using SharePoint, Drupal, WordPress, and Joombla


  • Live Broadcast of select meetings
  • Full studio production work